Returns & Exchanges

We want you to love your George & Willy products as much as we do, which is why we offer a 30-day return policy for items in their original condition and packaging. If your purchase isn't quite right for your space, we are here to help you find the perfect solution.

1

Initiate Your Return

Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.

2

Pack Your Items

Carefully place the items back in their original packaging, ensuring all hardware and components are included to prevent damage during transit.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at your nearest authorized courier location.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will process your refund or exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing